DUAL GLOBAL MOBILE - World Free Roaming Travel Smart SIM

DualPay® (Global eWallet) - FAQs

 

Q. What is DualPay® (Global eWallet) Multicurrency Account?

A. DualPay® (Global eWallet) is an Innovative and Dynamic Global Mobile Electronic Payments System. It’s a free Global eWallet Multicurrency Account (Global Electronic Payment System – a Global Multicurrency online Bank Account with US$, £, €, ¥, etc. currencies) for every Dual Global Mobile customer using our World Free Roaming Smart SIM.

 

Q. How does the DualPay® (Global eWallet) Multicurrency Account works?

A. The DualPay® (Global eWallet) Multicurrency Account works like the way PayPal, Moneybookers, Neteller, and similar eWallet works, but the  DualPay® (Global eWallet) Multicurrency Account features and products are far more innovative and advanced than most eWallets. Click Here to view more of the workings and functions of the DualPay® (Global eWallet) Multicurrency Account.

 

Q. What are the various countries allowed where someone could open a free DualPay® (Global eWallet) Multicurrency Account?

A. 230+ countries, excepting the US Department of Justice restricted listed OFAC countries. Click here to view the restricted US Department of Justice OFAC countries.

 

Q. What currencies does DualPay® (Global eWallet) Multicurrency Account support?

A. The DualPay (Global eWallet) Multicurrency Account system could support up to 60 currencies worldwide. See currencies below:

* US Dollars - USD

* British Pound Sterling - GBP

* European Euro - Euro

* Canadian Dollar - CAD

* Australian Dollar - AUD

* New Zealand Dollar - NZD

* Japanese Yen - JPY

* Swiss Franc – CHF

* Argentina Peso – ARS

* Brazilian Real – BRL

* Mexico Peso – MXN

* Malaysian Ringgit - MYR

* Nigerian Naira - NGN

* Chinese Yuan - CNY

* Hong Kong Dollar – HKD

* Russian Ruble – RUB

* Saudi Riyal – SAR

* Singapore Dollar – SGD

* South Africa Rand – ZAR

* United Arab Emirates Dirhams – AED

 

Q. How many languages does DualPay® (Global eWallet) Multicurrency Account support?

A. Our system is Multi-Lingua and supports the official language of communication of a country in which its local currency is included or supported in the eWallet account. However, the default language of the global eWallet is English. 

 

Q. What are the products and services apart from payment services and prepaid credit cards one can find in the DualPay® (Global eWallet) Multicurrency Account support?

A. Other products and services links you can find in the DualPay® (Global eWallet) Multicurrency Account are:

- Global Forex Trading

--Gold & other Precious Metals Trading

--Global Cloud-based Travel Contents’ Solutions

And much more!

 

Q. What are the amount and limits of funds one can have in his/her DualPay® (Global eWallet) Multicurrency Account?

A. Click Here to see the limits

 

Q. Are funds in my DualPay® (Global eWallet) Multicurrency Account insured?

A. Yes. Funds on Cards and eWallet accounts are insured (credit institutions – FDIC, CDIC and other government insurers in the operating countries). We have many issuers hosted at DualPay® Card Platform. DualPay® and its partner firms choose the issuer from its partnering banks at their sole discretion and changes them if necessary to fulfil its services in accordance with the agreement where DualPay® and its partner firm is the program manager of the program. We host only prime MC/VISA issuers, fully licensed and regulated, insured and supervised by the government insurance agencies in the applicable jurisdictions.

 

Q. How do I have my residence country local currency included in my DualPay® (Global eWallet) Multicurrency Account?

A. Your DualPay® (Global eWallet) Multicurrency Account comes standard with three global currencies: US Dollars, GB Pounds and European Euro.  However, depending on your personal and/or business needs, if any of the above mentioned global currencies is not the official currency of your country and if your country is included in our allowed/operational countries, you can request upon approval of your DualPay® (Global eWallet) Multicurrency Account for your residence country’s local currency to be added in your DualPay® (Global eWallet) Multicurrency Account and we would gladly do this for you as long as there are no restrictions from your residence country government financial regulatory agency(ies). For example, if you are resident of China, South Africa, United Arab Emirates, India Mexico, Brazil, Nigeria or Russia, we could integrate the Yuan, Rand, Dirham, Peso, Real, Naira or Ruble(depending on your country) into your DualPay® (Global eWallet) Multicurrency Account.

 

Q. How do I fund my country’s local currency segment in my DualPay® (Global eWallet) Multicurrency Account?

A. You can do so through a local bank account we have directly or indirectly through a subsidiary or partner’s local bank account or even through our Coordinator’s bank account domiciled in your country of residence. Please, note that after you  may have made the payment in your local currency through a local bank in your country, it may take 3-5 business days to have your DualPay® (Global eWallet) Multicurrency Account credited with the said amount.

 

Q. What is the charge for local currency reload?

A. It all varies and depends on the local country’s financial regulatory agency cap charges and the reload location as well.

 

Q. How do I fund or reload funds in US Dollars, GB Pounds or European Euro into my DualPay® (Global eWallet) Multicurrency Account?

A. There are several ways to get this done; through global bank wire, US ACH, European SEPA, EFT and through other local Retail Merchants and Supermarkets Retail outlets such as Walmart, 7-Eleven, BestBuy, Target, etc. You can as well fund your Global eWallet Account through MobileRewards Money you may earn that will be deposited into your global eWallet account.

 

Q. What is the online security measures in your Global eWallet Account?

A. Our Global eWallet Account is secured online with the latest 4 Levels DDS+; country(ies) login access specifications and all outgoing financial transactions or initiations including reloading of prepaid credit cards from your Global eWallet Account must be verified by sms code sent to your Dual Global Mobile +44 UK number before transactions could go through.

 

Q. How soon can I open and start using my DualPay® (Global eWallet) Multicurrency Account after I have ordered, received, activated and started using my Dual Global Mobile Smart SIM?

A. It all depends on Know-Your-Customer (KYC) requirements. Normally, it may take 2 to 5 days and may even take up to 30 or more days from the date of your Smart SIM activation and your first use and after you have fulfilled all KYC requirements by uploading valid photo ID issued by the relevant Government Agency of our local country of residence.  ET&T® USA have all rights not to approve your DualPay® (Global eWallet) Multicurrency Account until you have provided/uploaded a valid photo ID which could be verified!

 

Q. How do I initially fund my DualPay® (Global eWallet) Multicurrency Account?

A. As a customer of Dual Global Mobile Smart SIM user, we would fund/credit your newly opened DualPay® (Global eWallet) Multicurrency Account with $0.02 USD. This would enable you to activate your DualPay® Credit Card/s (prepaid) upon receipt via FedEx courier. You could also initially fund your DualPay® (Global eWallet) Multicurrency Account via Bank Wire Transfer, SEPA, ACH, EFT, and Local Retail Outlets. You can continue to fund your DualPay® (Global eWallet) Multicurrency Account by any of the ways listed above and also through Global MobileRewards Money Program.

 

Q. Can someone be turned down for approval to use the DualPay® (Global eWallet) Multicurrency Account?

A. Hardly! However, we could only turn down approval for persons whose names and details match in the database of US Department of Justice OFAC list.

 

Q. What are the various card types or brands associated with credit cards and debit cards (normal and prepaid)?

A. Visa, MasterCard, American Express, Maestro, Discover, JCB, Euro Card, etc.

 

Q. Can a DualPay® (Global eWallet) Multicurrency Account holder have both Visa and MasterCard embossed in his/her name?

A. Yes. You can have up a combination of 3 US Dollar currency dominated Visa Card, GB Pound currency dominated Visa Card and Euro currency dominated MasterCard or vice-versa attached to your Global eWallet Multicurrency Account as the primary account holder.

 

Maximum primary prepaid Credit Cards for the Account holder is 3. You can decide to have only one or two Credit Cards (Visa or MasterCard or both) in US dollar denomination. All three primary cards are issued free of charge to the account holder.

 

Maximum secondary credit cards per DualPay® (Global eWallet) Multicurrency Account is five (5) for a personal account and up to 200 to unlimited for a small and large corporate accounts respectively. Secondary cards are issued at $2.50 per card as handling fee. Shipping via FedEx courier is of course free of charge!

 

Q. What are the transaction fees and limits of DualPay® Credit Cards (Visa & MC)?

A. See the various Rates by Clicking Here

 

Q. Can I order for secondary prepaid credit cards for my family members, friends and business associates?

A. Yes. Maximum secondary credit cards per DualPay® (Global eWallet) Multicurrency Account is five (5) for a personal account and up to 200 to unlimited for a small and large corporate accounts respectively. Secondary cards are issued at $2.50 per card as handling fee. Shipping via FedEx courier  is of course free of charge!

 

Q. What is the difference between a Credit Card and a Debit Card?

A.

Credit Card is a Card issued by your local bank or Credit/Financial Agency that specifies a line of credit facility .e.g., $5000 granted to you for your spending over a period of time with Low or Zero interest rate. A credit card is not linked to your local bank account for automatic debit anytime you spend the funds in the card. It is a credit facility provided for you by your local bank.

 

Whereas, a Debit Card is also a Card provided by your local bank that is linked directly to your bank account. Anytime you spend funds from your Debit Card, the funds are automatically deducted from your bank account, hence the term debit.

 

A Credit Card is accepted in almost all offline and online retail merchants’ platforms including Gas Stations, Hotel Reservations and Pre-Authorization Payments whereas a Debit Card payment may not go through successfully in some of the retail (online/offline) stores including some retail POS, Gas Stations ad Pre-Authorization Payments for Hotel Reservations and other Pre-Authorization Payments such as Toll Free Telephone Numbers or other Telephone Bill Payments, Utilities, etc.

 

Whereas, a Debit Card may not be accepted or go through successfully in some of the above mentioned payment types. If a Debit Card goes through in some of the payments types mentioned above, there may be additional fund above the actual amount charge to the Debit Card as “hold fund’ which may be twice or triple the actual amount supposed to be charged and such funds are later released back or credited back to the Debit Card after one, two or three days and sometimes, may even extend to one or two weeks depending on the processing merchants transactions rules. In a situation where the funds in the Debit Card holder’s bank account is lower than the amount for the “hold fund” to be debited, the result would be ‘decline’ of the debit card and some banks do charge a fee to the customer bank account for Debit Card decline purchase.

 

This is, if not the major reason if you use a debit card to pay for a service or product that the funds in your bank account is sufficient for the actual cost of the product/service you are paying for, but not sufficient for the required “hold fund”, the transactions will not go through or would decline! But if your card is a credit card (whether prepaid or traditional), as long as the funds in the card or credit facility granted is enough for the actual cost of the product/service, the transaction will go through successfully.

 

 

Q. What is the difference between a traditional Credit or Debit Card and Prepaid Credit or Debit Card?

A.

A Traditional Credit Card is a credit facility deposited into a Credit Card for the Card Holder with interest or no interest depending on the conditions specified by the issuer.

 

A Traditional Debit Card is a just another method where a customer of a bank could withdraw or make use of funds remotely from his bank account through the use of the Debit Card. The Debit Card is linked directly to the customer bank account.

 

A Prepaid Credit Card works the same way a traditional Credit Card works but does not have any direct line of credit facility granted to the prepaid Credit Card holder. The prepaid Credit Card holder spends funds deposited into the Credit Card where such funds may be transferred from an eWallet Account or from a bank account or other retail reload outlets into the prepaid Credit Card. However, in some circumstances, there may be a line of credit granted to the prepaid Credit Card holder for spending which is payable according to agreements between the prepaid Credit Card holder and the issuer. DualPay® prepaid Credit Cards have some credit facilities exclusively for Dual Global Mobile Smart SIM users.

 

A Prepaid Debit Card is not directly linked to the customer bank account and funds are periodically reloaded from the customer bank account or from an eWallet account into the prepaid Debit Card account or through other retail reload locations. However, as explained earlier, a prepaid Debit Card may not do the work or payments in some online and offline retail merchants’ platforms.

 

Q. Can I have a secondary billing address for my DualPay® Credit Cards?

A. Yes. Depending on your personal and/or business needs, you may contact us to include a secondary billing address in another country for your DualPay® Credit Cards. For example, you are a resident of South Africa, and you do business and buy things from the US and have a US shipping address, you could request for a secondary billing address for one of your Cards with a US billing address. You would need provide us with the US address for verification and we would integrate such into your DualPay® (Global eWallet) Multicurrency Account. If you do not have a US address and want to have a US Billing address for your Credit Card, please Contact Us for an advice on how to get this done.

 

The advantage for a Credit Card with a US Billing Address is that there are lots of online retail merchants including Government Agencies in the US that only accept Credit Card payments with US billing addresses. So, having a US billing address for your DualPay® Credit Card would solve all credit card payments problems associated with non-US billing addresses.

 

Q. What if I misplace my DualPay® Credit Cards or someone steals it?

A. You can go online on your DualPay® (Global eWallet) Multicurrency Account and block the card or you can call our Global Customer Number indicated on the form that came with the card and also on the Card or send an email to the email address on the form that came with your card. Once your Card account is blocked, no fund could be withdrawn from the card. All funds could easily be transferred back to your DualPay® (Global eWallet) Multicurrency Account.

 

Q. What if I have already capped the number of primary Credit Cards issued to me as the primary account holder? If I have misplaced all of them or someone steals all of the cards, can I reorder for a new card and if so, would I pay for the cards?

A. You can order for new Credit Cards even though you have capped the maximum limit/number of cards within a given expiration periods of the cards. However, each new card ordered will cost you a handling fee of $2.50 with free shipping via FedEx courier worldwide.

 

 

Q. How do I open a free DualPay® (Global eWallet) Multicurrency Account?

A. To do this, Click Here

 

Q. What if I decide to close my DualPay® (Global eWallet) Multicurrency Account? How do I withdraw funds in my DualPay® (Global eWallet) Multicurrency Account?

A. You could decide to close your DualPay® (Global eWallet) Multicurrency Account at any time at no fee payment. However, prior to closing your DualPay® (Global eWallet) Multicurrency Account, it is recommended you withdraw any available withdrawable funds from your eWallet Account via any of the withdrawal methods supported by the DualPay® (Global eWallet) Multicurrency Account.

 

Q. What are your Terms of Services and use of the DualPay® (Global eWallet) Multicurrency Account?

A. Click the link below to view our General Terms of Services

General Terms of Services

 

 

To open a DualPay® (Global eWallet) Multicurrency Account, you would have to become a subscriber/customer of the Dual Global Mobile Smart SIM. To order your free Dual Global Mobile Smart SIM, Click Here.